PRIVACY POLICY
Last Updated: May 2026
The Indie Gift Card Co. Ltd trading as The Craft Beer Gift Card (“The Craft Beer Gift Card”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, purchase or redeem gift cards, join subscriptions, contact us, or otherwise use our services.
DATA CONTROLLER
The Indie Gift Card Co. Ltd trading as The Craft Beer Gift Card is the data controller responsible for your personal information.
If you have any questions regarding this Privacy Policy or your personal data, please contact us through our website contact form.
COLLECTION OF YOUR PERSONAL INFORMATION
We may collect personally identifiable information including:
• Name
• Email address
• Telephone number
• Billing and delivery address
• Company name (where applicable)
• Account and subscription information
• Gift card redemption and transaction history
Payments made through The Craft Beer Gift Card are securely processed by trusted third-party payment providers including Stripe and PayPal. We do not store full payment card details on our servers.
We may also collect anonymous or aggregated information such as postcode, country, browser type, device information, IP address, access times and referring website addresses.
We do not intentionally collect Special Categories of Personal Data.
Information about your computer hardware and software may be collected automatically. This information helps us:
• Operate and improve our services
• Maintain website security and performance
• Understand customer usage trends
• Improve customer experience
• Prevent fraud and misuse
Please note that if you voluntarily disclose personal information through public areas of our website or social channels, that information may be collected and used by others.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.
USE OF YOUR PERSONAL INFORMATION
We process personal data in accordance with UK data protection laws including the UK GDPR and Data Protection Act 2018.
Our lawful bases for processing personal data may include:
• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Fraud prevention and security
We use your personal information to:
• Process orders and payments
• Deliver gift cards and subscription services
• Manage customer accounts
• Respond to enquiries and customer support requests
• Administer promotions or competitions
• Improve our products, services and website
• Prevent fraud or misuse
• Comply with legal and regulatory obligations
MARKETING COMMUNICATIONS
Where you have opted in to receive marketing communications from The Craft Beer Gift Card, we may contact you by email with updates about our latest news, products, services, offers, promotions, competitions, brewery partners, subscription features and gift ideas.
If you purchase from us, create an account, redeem a gift card, join our Beer Bank subscription, or enquire about our services, we may also send you relevant service-related communications regarding your account, orders, subscriptions, balances, redemptions or customer support.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly through our website.
We do not sell, rent or lease customer personal information to third parties for marketing purposes.
SHARING YOUR INFORMATION
In order to provide our services, we may securely share your information with trusted third-party providers including:
• Payment processors such as Stripe and PayPal
• Website hosting and technology providers
• Email and communication platforms
• Delivery or fulfilment partners
• Professional advisers or legal authorities where required
All third parties are required to process personal data securely and in accordance with applicable data protection laws.
SECURITY OF YOUR INFORMATION
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure, alteration or destruction.
Our systems and servers are protected using appropriate security measures including encryption where suitable.
We do not store full payment card details on our servers.
WHERE YOUR DATA IS STORED
Your information is primarily stored on secure servers within the United Kingdom or European Economic Area (EEA).
In some circumstances, data may be processed outside the UK or EEA by trusted service providers. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
RETENTION OF YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including legal, regulatory, tax and accounting requirements.
Where you have created an account or made purchases from us, we may retain certain records for up to 7 years following your last transaction in order to comply with legal and financial obligations.
If you unsubscribe from marketing communications, we may retain limited information to ensure your preferences are respected in future.
YOUR RIGHTS
You have rights under UK data protection laws including the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request transfer of your data to another provider
Please note that exercising certain rights may affect our ability to provide products or services to you.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.
For more information, please visit:
https://ico.org.uk
ACCESSING YOUR DATA
To request access to your personal information or exercise any of your rights, please contact us through our website contact form.
COOKIES POLICY
Cookies and Tracking Technologies
The Craft Beer Gift Card website uses cookies and similar technologies (“Cookies”) to help provide, improve and secure our services.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly, remember preferences and improve user experience.
Some cookies are essential for website functionality, while others help us analyse website performance and improve marketing effectiveness.
HOW WE USE COOKIES
We may use cookies to:
• Enable essential website functionality
• Maintain secure logins and sessions
• Process orders and account activity
• Remember user preferences
• Analyse website traffic and usage
• Improve website performance and customer experience
• Measure marketing effectiveness
ANALYTICS AND MARKETING COOKIES
Subject to your cookie preferences, we may use analytics and marketing technologies including cookies, pixels and similar tracking tools to understand website usage, measure marketing performance and improve our services and advertising.
These technologies may be provided by trusted third-party services such as Google, Meta, Stripe, PayPal or email marketing platforms.
COOKIE TYPES WE MAY USE
Essential Cookies
Required for the operation and security of the website.
Performance and Analytics Cookies
Help us understand how visitors use our website so we can improve functionality and performance.
Functionality Cookies
Remember settings and preferences to improve user experience.
Marketing Cookies
Used to measure advertising effectiveness and improve relevant communications where consent has been provided.
MANAGING COOKIES
You can manage or disable cookies through your browser settings and any cookie preference tools available on our website.
Please note that disabling essential cookies may affect website functionality and prevent certain services from operating correctly.
NON-PERSONAL INFORMATION
Anonymous or aggregated information collected through our website may be used for statistical analysis, business improvement and service optimisation. This information does not directly identify individual users.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. Any updates will be posted on this page with the revised “Last Updated” date.
CONTACT
If you have questions about this Privacy Policy or how we handle your personal data, please contact us through our website.
Last Updated: May 2026